The International Organisation for Standardisation (ISO) defines quality as “the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs.”
In the translation industry, quality is essential and, fortunately, it doesn’t happen by chance. Quality requires the right processes and people, the correct tools and equipment, and the right approach and skills. Translation quality is the level to which a translation or transcreation accurately captures and conveys the information, intent and tone of the source document. It must also be appropriately worded, free from error and internally consistent. Moreover, quality can be determined according to established industry standards.
See also: DIN ISO 17100
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